Shipping policy
Last updated: July 2026
Thank you for shopping with The Floof Collective! We’re excited to get your corgi’s new fits on the way as quickly as possible. Please review our shipping policy below for details on order processing and delivery times.
Order Processing
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All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You’ll receive another notification when your order has shipped.
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During high-volume periods, processing times may be slightly extended.
Domestic Shipping (U.S.)
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We offer standard shipping and expedited options at checkout.
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Shipping costs are calculated at checkout based on your location and order weight.
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Typical delivery time is 3–7 business days after processing.
Tracking Your Order
Once your order ships, you’ll receive a tracking link via email to follow your package’s journey. If you do not receive your tracking number within 5 days of your order confirmation, please contact us at support@thefloofcollective.com.
Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please contact us immediately.
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For lost packages, we’ll help you file a claim with the carrier and work toward a resolution.
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For damaged items, please email us at support@thefloofcollective.com within 7 days of delivery with photos of the damage. We’ll replace or refund the item at no cost to you.
Shipping Address Changes
Please double-check your shipping address before submitting your order. If you need to make a change, email us as soon as possible. We’ll do our best to update it before your order ships, but once a package has been dispatched, we cannot reroute it.
Questions
For any shipping questions or concerns, please contact us at support@thefloofcollective.com — we’re happy to help!
