Refund policy

Pawfect Fit Guarantee

We know shopping for your corgi’s wardrobe online can be tricky — that’s why we offer a Pawfect Fit Guarantee! If your first purchase doesn’t fit just right, we offer a free return or exchange within 30 days of delivery.

To qualify for a free exchange:

• The item must be from your first purchase with us

• It must be returned in new, unworn, unwashed condition with the original tags and packaging

• The exchange request must be made within 30 days of the delivery date

Once your return or exchange is approved, we'll provide a prepaid return shipping label at no cost to you. Just package your item, attach the label, and send it back.

Returns & Refunds

We want you (and your corgi) to love your order! If you’re not completely satisfied, we accept returns under the following conditions:

• Return Window: Items may be returned within 30 days of delivery

• Condition: Items must be unworn, unwashed, free of pet hair, and in their original packaging with tags attached

• Exclusions: Personalized items, final sale, or clearance items are not eligible for return or exchange

• Refunds: Refunds will be issued to the original payment method once we receive and inspect the returned item

• Shipping Fees: We've got return shipping fees covered, however original shipping costs are non-refundable

Once your return is processed, you’ll receive an email confirmation. Please allow 5–10 business days for the refund to appear on your account.

Exchanges

Need a different size? Log in to your customer account and submit a return request for your order. Once your request is approved and your item is returned and inspected, we'll ship out your exchange. 

 

How to Start a Return or Exchange

1. Log in to your customer account and open the order you'd like to return or exchange.
2. Select the eligible item(s) and submit your return request.
3. Once your request is approved, we'll email you a prepaid return shipping label along with instructions for sending your item back.
4. Pack your item securely, attach the prepaid label, and drop it off with the designated shipping carrier.
5. After we receive and inspect your return, we'll process your refund or ship your exchange as quickly as possible.

Questions?

If you have any questions about your return or exchange, please reach out to us at support@thefloofcollective.com. We’re here to help make sure your corgi’s fit is just right!